When you submit information, you have the option to follow the evolution by creating a secure communication mailbox.

By accessing it, you can make it easier for us to investigate the case, in the event that we need additional information.

When you open a communication box, you will be assigned a case number and you must enter a password of your choice that you must use when starting each session in the secure communication box.

Whether you are anonymous or enter your name, please use the communication box. This makes it safer and easier to communicate with us.

The information provided will be confidential and, if you wish, anonymous.

Yes The channel is open so that different actors in the business ecosystem can help detect illegal activities. In any case, if they are complaints about the service offered, there are other channels enabled to submit such complaints

Unfortunately, and for security reasons, only the alerter knows your access code and password. If you lose any of them, you won't be able to keep track of the communication, that doesn't mean that the communication doesn't run its course, you simply won't be able to see how it's progressing, or provide more information if the company requires it

No, this channel is not designed to manage emergencies or emergencies. Contact authorities or emergency services in this case.

In the complaint process, you can decide whether to report your personal data or not. If you decide not to do so, you'll need to set up your own follow-up through the reporting channel to see the progress and resolution. The channel will provide you with a username and password to access the progress of the complaint. The channel is independent of the company and does not record information about the IP from which it connects.

• To ensure that you send the information anonymously, you should keep in mind the following: If possible, avoid reporting from a PC, which belongs to the company.
• Do not use a PC connected to the company's intranet.
• Access the internal reporting channel directly by copying or typing the URL in a web browser instead of clicking on a link.
• Do not type in your personal information.

The Ethics Committee will communicate the acceptance of the complaint/consultation within a maximum period of 7 days. The deadline for resolving inquiries will be a maximum of 90 days, unless the complexity of the case justifiably requires a longer period of

The Q and S Committee. The members of the Committee initiate appropriate investigations. If considered necessary, the research is outsourced. The people involved in the investigation are also subject to the duty of confidentiality and to the privacy policy